Canada’s ArriveCAN App

To help reduce the spread of COVID-19, the Government of Canada has launched a new website and mobile app called ArriveCAN. 

Effective November 21, 2020, all travellers to Canada are required to submit information to the Canada Border Services Agency (CBSA) digitally using ArriveCAN. 

How Does ArriveCAN Work?

Information submitted through ArriveCAN will be shared securely with provinces and territories so travellers can be contacted for public health follow-up and to verify compliance with the mandatory isolation order. It will also help reduce processing times at the border and limit physical contact between travellers and border services officers.

Requirements for Travelling to Canada 

1. Travelling by Air

If travelling to Canada by air you must use ArriveCAN to submit the following information before you board your flight to Canada:

  • Travel and contact information
  • Quarantine plan (unless exempted under conditions in the mandatory isolation order)
  • COVID-19 symptom self-assessments

Be ready to show your ArriveCAN receipt when you arrive to Canada. A CBSA Officer will verify that you have submitted your information. If you do not submit your information through ArriveCAN, you may:

  • Face additional delays at the border for public health questioning;
  • Be subject to enforcement action, which can range from verbal warnings to $1,000 fines.

2. Travelling by Land or Sea

If you travel to Canada by land or sea, you are strongly encouraged to submit your travel information through ArriveCAN prior to your journey to speed up processing at the border.

Requirements After Entry into Canada

All travellers, whether they travel by air, land or sea, must provide information after their entry into Canada.

You must use ArriveCAN or call 1-833-641-0343 to:

  • Confirm that you have arrived at the address you provided for your quarantine or isolation location within 48 hours of your entry into Canada;
  • Complete daily COVID-19 symptom self-assessments during your quarantine period.

Details you will need to provide include:

  • Contact information (e.g. Name, Date of Birth, Email, Phone Number, Passport #)
  • Travel Details (e.g. Date of Arrival, Flight #)
  • Purpose of Travel
  • Any COVID-19 symptoms you are experiencing.
  • Quarantine Plan details

Get the ArriveCAN App

  1. Download the ArriveCAN mobile app on the App Store or Google Play; or
  2. Register and sign in to use ArriveCAN online.

For More Information

Visit Canada’s ArriveCAN Program for more information on requirements and registration.

For questions or information on the immigration of your temporary foreign workers, please contact our Immigration Consulting Department or your local PF Collins representative


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