Home / Privacy & Cookies Policy

Privacy & Cookies Policy

Revised: January 24, 2025

Effective Date: February 12, 2024

P.F. Collins Customs Broker Ltd., operating as PF Collins International Trade Solutions (and its affiliates: “PF Collins“, “we“, “our“, “us“) is committed to protecting the privacy and security of your personal information. This Privacy Policy (“Privacy Policy“) outlines how we collect, use, disclose, and protect the personal information you provide to us through our website https://www.pfcollins.com

The purpose of this Privacy Policy is to inform users of our website of the personal data we collect, the use of collected data, who has access to the data collected, the rights of site users, and the site’s cookie policy.

Information We Collect

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are as much of our website is informational only. However, some of our services may require you to provide us with personal data. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site or to conduct business with us and for us to respond to your query. We will collect your company and/or personal information submitted through our website, when you call a sales representative, or through the purchase of our products and services.

Information we may collect:

  • Personal Information: When you visit our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and any other information you choose to provide.
  • Automatically Collected Information: We may also automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, and other usage information.

This data may be collected through various fillable forms we have built into our website, and through fillable forms hosted externally through Jotform, a third-party form creation service PF Collins utilizes for data collection for paid services. PF Collins may also collect data when a user signs up for our email marketing newsletter.

How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To communicate with you about our products, services, and promotions.
  • To process and fulfill your orders and requests.
  • To improve our website and customer service.
  • To personalize your experience on our website.
  • To comply with legal obligations.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

  • To our service providers who assist us in operating our website and conducting our business.
  • To comply with legal obligations or respond to lawful requests from government authorities.

We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so.

Security of Your Information

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. All personal information provided to PF Collins and its related businesses, by Canadian individuals is protected by PF Collins pursuant to the requirements of the Personal Information Protection and Electronic Documents Act (Canada).

Your Rights

You may choose not to provide certain personal information, but this may limit your ability to access certain features of our website or use our services.

If you have any complaints about how we process data, please contact us through the contact methods listed at the bottom of this page so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You have the right to directly make a complaint to a supervisory authority. You can lodge a complaint by contacting the Office of the Privacy Commissioner of Canada.

How to Opt-Out of Data Collection

PF Collins provides the following specific opt-out method for the forms of collection, use, or disclosure of your personal data:

  • You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “Unsubscribe” at the bottom of any marketing email. You will not be readded to any future marketing email lists owned by our company.

Cookie Policy

Last Updated: January 24, 2025

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our website:

  • Necessary Cookies
  • Functional Cookies
  • Analytical Cookies

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to P.F. Collins Customs Brokers Ltd., #100, 251 East White Hills Road, St. John’s NL, Canada A1C 5W4.
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to PF Collins International Trade Solutions, accessible from https://pfcollins.com
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies Type: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Functionality Cookies Type: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser’s official web pages.

More Information about Cookies

You can learn more about cookies: Cookies: What Do They Do?.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

  • By email: website@pfcollins.com

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact out Head Office at the contact information below.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

Questions or Concerns

If you have any questions or concerns about PF Collins’ Privacy Policy or our privacy practices, please contact us at our Head Office by emailing info@pfcollins.com or by calling 1-800-763-2255.