Effective Date: February 12, 2024

P.F. Collins Customs Broker Ltd., operating as PF Collins International Trade Solutions (and its affiliates: “PF Collins“, “we“, “our“, “us“) is committed to protecting the privacy and security of your personal information. This Privacy Policy (“Privacy Policy“) outlines how we collect, use, disclose, and protect the personal information you provide to us through our website https://www.pfcollins.com

The purpose of this Privacy Policy is to inform users of our website of the personal data we collect, the use of collected data, who has access to the data collected, the rights of site users, and the site’s cookie policy.

Information We Collect

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are as much of our website is informational only. However, some of our services may require you to provide us with personal data. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site or to conduct business with us and for us to respond to your query. We will collect your company and/or personal information submitted through our website, when you call a sales representative, or through the purchase of our products and services.

Information we may collect:

• Personal Information: When you visit our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and any other information you choose to provide.
• Automatically Collected Information: We may also automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, and other usage information.

This data may be collected through various fillable forms we have built into our website, and through fillable forms hosted externally through Jotform, a third-party form creation service PF Collins utilizes for data collection for paid services. PF Collins may also collect data when a user signs up for our email marketing newsletter.

How We Use Your Information

We may use the personal information we collect for the following purposes:

• To communicate with you about our products, services, and promotions.
• To process and fulfill your orders and requests.
• To improve our website and customer service.
• To personalize your experience on our website.
• To comply with legal obligations.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To our service providers who assist us in operating our website and conducting our business.
• To comply with legal obligations or respond to lawful requests from government authorities.

We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so.

Security of Your Information

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. All personal information provided to PF Collins and its related businesses, by Canadian individuals is protected by PF Collins pursuant to the requirements of the Personal Information Protection and Electronic Documents Act (Canada).

Your Rights

You may choose not to provide certain personal information, but this may limit your ability to access certain features of our website or use our services.

If you have any complaints about how we process data, please contact us through the contact methods listed at the bottom of this page so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You have the right to directly make a complaint to a supervisory authority. You can lodge a complaint by contacting the Office of the Privacy Commissioner of Canada.

How to Opt-Out of Data Collection

PF Collins provides the following specific opt-out method for the forms of collection, use, or disclosure of your personal data:

• You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “Unsubscribe” at the bottom of any marketing email. You will not be readded to any future marketing email lists owned by our company.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our website:

• Necessary Cookies
• Functional Cookies
• Analytical Cookies

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact out Head Office at the contact information below.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

Questions or Concerns

If you have any questions or concerns about PF Collins’ Privacy Policy or our privacy practices, please contact us at our Head Office by emailing info@pfcollins.com or by calling 1-800-763-2255.